the fyi files

Sincerely Yours products are now available for purchase in the United States, Canada, and Mexico. This is the first time we've shipped outside of the US, and we're so excited to bring our products to more people.

Standard delivery to Canada and Mexico takes about 9–14 business days from when your order ships. Express is available for a quicker arrival.

Orders placed after 12:00 PM PT or on weekends will be processed the next business day. During high-volume periods like holidays, processing and shipping time may take a total of 20 days. (3-5 days for processing).

If there is an item in your order on preorder, you will receive confirmation once your order has shipped. Because they're not in stock yet, they will take longer than regular orders. Estimated release and shipping dates will always be shown on the product page.

Please note, to reduce environmental impact all items in your order will be shipped together once they're available.

Standard shipping to Canada is $12 CAD. Standard shipping is free for order over $25 CAD.

Standard shipping to Mexico is $250 MXN. Standard shipping is free for orders over $1500 MXN.

Global-e is our international fulfillment partner. For orders shipped to Canada and Mexico, Global-e will appear as the merchant of record on your transaction. They help us get your products to you safely and handle duties and taxes at checkout.

Unfortunately, we can't offer returns or exchanges on orders shipped outside the US at this time. Shipping costs and duties are non-refundable. If something arrives damaged or you have an issue with your order, please reach out to us at care@sincerely-yours.com.

The tracking link will be provided by email once the order has shipped.

Standard shipping is free on orders over:

• US: $30
• Canada: $95 CAD
• Mexico: $1,500 MXN

Express shipping is available in the US and Canada for an additional fee if you need your products faster.

We currently ship to the United States, Canada, and Mexico. More countries are on the way — sign up for emails so you're the first to know when we land in your country!

Once you place your order, it usually takes 1–3 business days to process and pack.

After that:

• US: Standard shipping arrives in 3–5 business days. Express is faster (timing shown at checkout).
• Canada & Mexico: Standard delivery takes about 9–14 business days from when your order ships. Express is available for a quicker arrival.

Orders placed after 12:00 PM PT or on weekends will be processed the next business day. During high-volume periods like holidays, processing may take up to 3-5 days.

If there is an item in your order on preorder, you will receive confirmation once your order has shipped. Because they're not in stock yet, they will take longer than regular orders. Estimated release and shipping dates will always be shown on the product page.

Please note, to reduce environmental impact all items in your order will be shipped together once they're available.

Global-e is our international fulfillment partner. For orders shipped to Canada and Mexico, Global-e will appear as the merchant of record on your transaction. They help us get your products to you safely and handle duties and taxes at checkout.

Any applicable duties and taxes are calculated and shown at checkout — you'll pay them upfront so your order arrives at your door without any surprise fees.

If you selected Standard shipping on an international order, you can track it using our shipping partner Global-e:

1. Go to https://web.global-e.com/Order/Track
2. In the Order ID field, enter your 6-digit Shopify order number (the number that follows the # in your confirmation email , do not include the # itself)
3. In the Email field, enter the email address you used at checkout
4. Click track to see your order's current status and location

If you have trouble locating your tracking info or your order doesn't appear, please reach out to care@sincerely-yours.com and we'll help track it down.

US orders: You can return unused unopened items within 30 days of delivery. 

Canada & Mexico orders: Unfortunately, we can't offer returns or exchanges on orders shipped outside the US at this time. Shipping costs and duties are non-refundable. If something arrives damaged or you have an issue with your order, please reach out to us at care@sincerely-yours.com — we'll take care of you.

If you wish to return or exchange an item, email us at care@sincerely-yours.com.

Refunds for orders placed within the US, (minus a $7 return processing fee) will be issued to your original payment method 5-7 business days after we receive and inspect your returned item.

We’re so sorry your order didn’t arrive in perfect shape. Please send us a photo of the damage along with your order number. Once we have that, we can get a replacement out to you or arrange a refund.

Unfortunately, we cannot process returns for items purchased at Sephora. Please return the product directly to your Sephora store or through Sephora.com according to their return policy.

With Subscribe & Save, you save 10% on every order. If you love our products, it's a great way to save every time.

You can cancel anytime, no questions asked. You are also able to change your frequency if you find you need to.

Sincerely Yours digital gift cards are available for purchase directly on our website sincerely-yours.com.

Gift cards are non-refundable.

Sign up for our email list and receive 10% off your first purchase. Your unique code will be emailed to you after signup. We also recommend sending a Glow Gram, a perfect way to share Sincerely Yours with your friends.

Enter your promo code in the discount code field during checkout, just before payment. Once applied, the discount will be reflected in your order total. If you're checking out on a mobile device, tap “Show order summary” to reveal the discount code field. 

If you’re having trouble applying your discount code, send us a message with the code info. We’re here for you!

No—Glow Grams are already a special gesture and are not eligible for additional discounts.

Sorry—promotions and discount codes can’t be stacked.

Yes, you can find the details in the fine print on your promotional email or on our Terms & Conditions page.

Yes! Check out our Store Locator to find a location near you.

We're currently available in select Sephora stores across the U.S., and Sephora.com.

Not at this time. Items purchased on our website must be returned to us directly.

Unfortunately, we cannot process returns for items purchased at Sephora. Please return the product directly to your Sephora store or through Sephora.com according to their return policy.

Sincerely Yours makes gentle, dermatologist-developed, clinically tested essentials to help the next generation feel confident in their skin. Co-founded by father-daughter creator duo Jordan and Salish Matter, alongside two leading dermatologists, a cosmetic chemist, and beauty industry veteran Julia Straus, Sincerely Yours was created to meet young people where they are, with clean products that feel good, work effectively, and deliver the confidence-boosting care they deserve.

Sincerely Yours is skincare created with teens, for teens. We’re guided by science, shaped by community, and built on genuine care.

Sincerely Yours is proudly plastic negative. We’re committed to lowering our environmental footprint in ways that actually make a difference. Through our partnership with rePurpose Global, every product you buy funds the removal of twice its plastic footprint from the environment.

Our packaging is designed with minimal waste in mind, and each product includes recycled materials to keep things thoughtful and sustainable.

The best way to never miss a thing is by signing up for our email list for updates on launches, special offers, and skincare tips. And don’t forget to follow us on TikTok (@sincerelyyours) and Instagram (@sincerelyyours).

We currently offer four daily essentials: Kindly Clean (hydrating cleanser), Hit Refresh (soothing serum mist), So Soft (daily moisturizer), and Sunny Side Up (mineral SPF). Stay tuned for exciting new launches soon!

Every formula is barrier-friendly, non-stripping, and non-irritating, plus clinically tested, vegan, and Leaping Bunny certified cruelty free.

Not sure where to start? Our team is happy to help! Reach out to customer support for personalized recommendations tailored to your skin’s needs.

Yes! All of our products are specifically designed with young skin in mind and we worked closely with a group of dermatologists and cosmetic chemists to ensure they are appropriate for developing skin. Whether you’re just starting out with skincare or already have a routine, Sincerely Yours is appropriate for teens and tweens.

Every formula is barrier-friendly, non-stripping, and non-irritating, plus clinically tested, vegan, and Leaping Bunny certified cruelty free.

We also meet European Union cosmetic regulations, which restrict over 1,700 ingredients to protect health, safety, and the environment. It’s one of the strictest standards worldwide,  and we follow it because your skin deserves the very best!

What you'll never find in our products:

• Retinols
• Dyes
• Sulfates (SLS/SLES)
• Parabens
• Formaldehyde
• EDTA
• Phthalates
• PEGs/PPGs
• BHA/BHT
• Synthetic fragrance
• Mineral oil or petrolatum
• Microplastics

All the harsh stuff is left out so your skin can relax and stay soft and supported.